Sep 18, 2014
Master Services Agreements (MSAs) and Service Level Agreements (SLAs) are the foundation of your business relationships. They set expectations when certain issues arise and how both parties are responsible for handling them. However, MSPs don’t always understand how important it is to build strong contractual documents.
On this episode of MSPradio, we chat with Tom Fafinski, Co-Founder of Virtus Law. Tom works frequently with MSPs and provides us with proven tips to improve your client agreements and build better foundations for your business relationships.